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I bought my wife a brand new 2000 GXE in November of 2000. I didn't worry about a break in period, we weren't hard on it, but I did take it for a short cruise on the highway staying around 65 MPH. Well, anyway... When the car hit 3000 miles I told my wife to take the car for an oil change. The stupid car salesman forgot to mail me the free oil change coupons, and the dealership is a bit of a drive so I told my wife to take it to a local shop. She took it to a shop my mother-in-law adores for some strange reason. They changed the oil w/ Castrol Syntec 10W-30. A few days later she came home and I smelled burning oil. It was dark out and as I walked toward the car I could see smoke in the moonlight! I checked the oil and it was about an INCH over the hot mark on the dipstick. I went to the shop first thing in the morning and waited for them to drain it. What should have been a 10 minute wait took 2 hours and the mechanic still had the car on the lift, walked over to me and showed me the dipstick. It looked normal. He then said that it was only a half quart high. I thought yeah right, I figured he was just trying to cover his ***. I was in a hury so I jeted to work and didn't bother to check it. That was about 100 miles after the oil was changed. About a week later I was driving my wifes car again and after I got off the highway the car had no power and smoke poured out the exhaust! I checked the oil and it was still where it was when I took the damn thing to the shop. I was pissed. I took the car to the shop and showed the owner. Another mechanic drained off 4 1/2 quarts of oil. I started yelling like a maniac. I told them the car only held 2 7/8 quarts when the filter was changed and 2 5/8 w/o the filter changed. They didn't believe me so I showed them the wonderfull sticker under the hood that showed oil capacity, etc. And then I showed them the manual. The mechanic originally put in 5 quarts of oil! What made me so mad was that I took it up there, he put it on the rack and didn't even bother to drain it all off! I saw him pull the plug and drain off oil, and then start the engine. He kept checking it. He smarted off and said that the smoke was just oil being burned out the vent. Duh! If you add twice the amount of oil the car holds you'll burn oil! I know the car had blow-by. I'm sure that most of the smoke was oil that had passed throught the PCV valve and breather filters and into the intake. I don't think (and hope) that it did too much damage on the seals. I called the dealer and told them. They said that it wasn't a warranty issue. I called back and talked to the owner of the dealer. He agreed to evaluate the car and run a dyno test with no charge. If there was damage the owner of the shop agreed to pay, in writing. I didn't want to drive the car to the dealer. When I would start the car (after sitting 2 days) all the gunked up half burnt oil had made a couple of exhaust valves stick open and the push rods were taping them real hard. The owner of the shop agreed to have the car towed to the dealer. They were supposed to pick the car up at 8am, they were there at 9:30am. I called the dealer when I got to work. They didn't have the car yet. Called at lunch. Still no car. Finally at 3pm the dealer called and said the car had just arrived! They wanted the car to sit overnight so they could do the tests in the morning when it was cold, so they could run it in the same conditions I was. I called the owner of the shop and raised hell b/c he had my car for 6 hours. He asured me that nothing was done. I assured him that he was about to get a foot in his ***, along with a summons to claims court. The dealer called me the next day at work. They said the car didn't smoke at all, and that they dyno tests looked fine. I had them check all the o2 sensors and the cat. All ok. I'm taking the car to another dealer so he can evaluate it, I don't trust the first dealers tests. I think the shop owner had the tow truck bring the car to the shop and they ran some detergent into the throttle body, to clean off all of the carboned up oil that was making it smoke and hesitate. The night before the car went to the dealer, it sounded like crap and smoked like a crazy. Here it is 2 months later, ready for 2nd oil change. Ran the piss out of the car on the highway. I only have my wife run 93 octane gas, and 104+ every few tanks. Seems like the car got its balls back. Peppy again w/ no hesitation. Anyone got any ideas as to how to approach this? Any recources to turn to or any ideas as to what could have been damaged. The dealer said that everything here on out will be covered under nissans warranty, even the problems related to the overfilling of oil. I hope that the oil just gunked up the exhaust valves and now its burnt off. I've called a lawyer, and they're too expensive, and the Better Business Burea. Anybody got any ideas other than the obvious, which is beat the crap out of the mechanic and make him drink 5 quarts of oil? Perhaps some cheap tricks to ensure that the car will run clean and strong for its life?
Thanks. BTW, come to find out that my mother-in-law had these morons at this shop install a new tranny in her tarus. They had installed 3 trannys and they all failed within a couple months of each other. Nothing like a mechanic who got his ASE certification out of cracker jack box.
 

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I doubt if it would hurt for you to post the name and location of the shop here. That would insure that anyone else who decided to go there was extra careful.
 

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cracker jack box! lmao!! wow ricerocket, sounds like you got the short end of the stick on that deal. 6 hours for a tow truck? i know they drive slow but come on. they had to have run a flush thru the engine.

reporting them to the BBB nay be a good first step. posting their name, address and phone # here would also be a good idea. got a website? put it there as well.

another dealer checking out would be a good next step. also, keep a chronological journal of the events and the names of the people you spoke with and what was said. if you ever have to pursue this in a legal arena, a well documented course of events will be worth it's weight in gold.

other than legal action, steering clear of the shop, reporting it to the BBB and telling everyone you know NOT to go there, i have one other idea. a while back a buddy of mine got severely screwed on a rebuild. we went to an office and made up 1000 fliers of bad press regarding the shop. we went to the largest and closest mall from his shop and proceeded to put them on all the cars until we ran out. make sure you leave out some details that could give away your identity. they could use that as evidence against you in a slander/defamation of character suit.

it amazes me that places like this are still in business.



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I managed(For 5 years) a Jiffy Lube while going to college part time. Man can you believe that Jiffy Lube counts towards your ASE hours. I understand what you are going thru man. When I started at the shop, the guys had this theory.

8cyl- 5qts
6cyl- 4.5 qts
4 cyl- 4 qts.
3 cyl - 3.5

AND EVERYTHING TOOK 10w30

When I replaced the shop Manager, I cleaned house. I explained to them about manufactures recommendations, quantities, and intervals. My Jiffy Lube was rock'n, happy customers, informed techs, which resulted in trusting customers.

Now here is the Catch 22. Do you want to know why they used 10W30 and used 5 Qts? Castrol Restrictions. I ran into the same basic problem with pennzoil.

I'll Explain: Every shop has to make a deal with an oil company. The price per/qt is based on amount of product estimated to be sold. If you are consistantly below the agreed amount, the price goes up.

Now for the 10W30 thing. 10W30 is the cheapest oil weight to produce, and oil companies refect that in the prices to the shops. Now the numbers that I will supply are from 1997, but calculate inflation and you'll see the difference.

This is what I paid for it:
530- .79
1030- .49
1040- .57
2050- .90

Now that may not sound like much, but when I was going through 2000 qts. every two-three weeks, the price goes up alot.

Yearly (estimated):
530- $41,900
1030- $25,480

This was probably too much information.

Food for thought: My shop used to drain extra oil that dealers overfilled. I ran into this quite often. The dealers don't always look at recommendations either.

If you are wondering how we went throught that much oil, we averaged 80 Cars on weekdays, about 120 cars on saturday, and 50 on Sunday. This shop used to bring in 85-90 K per month...

Sorry for the book.

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Joe Bresloff
http://www.brez.homepage.com

Avalanch Y2K Sentra w\ Performance PAckage, 5sp.
JWT POP w\ Mandrel Intake tube. Gas Holder :)

92 Classic SE-R: POP, Exh, ECU, Header, TB, springs, Sway bars, Tokicos. Stillen Drilled Sport Rotors, Lines, and Metal Master Pads.
96 G20T- POP (AT)

[This message has been edited by joebrez (edited January 23, 2001).]
 

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http://www.edmunds.com/editorial/howto/

This is a good site to look at if you are interested in "do-it-yourself." The manual has some good tips too on how to do the simple stuff. This is what I showed my brother when he asked me "HOW DO I..."

Hope it helps, oil changes are cheaper when you do it yourself, and you will be able to drive without the blue/black smoke!

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SR20DE..Sorry Si guys.
 

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Discussion Starter #6
The name of the shop is "Floyds Tire and Auto Center" on St. Charles Rock Road, St. John Missouri. You can probably tell by the name of the shop that they're a bunch of yahoos that are all related in some sick, Arkansas, hillbilly way. They're all uncle f*@#ers who somehow manage to stay in business. In fact, the shop owners wife runs the front desk. Her name is Bo. If you would see her you would think her to be a man! I mean hell, who names their daughter Bo. I've got a friend who's dog is named Bo. When they smile it's hard to tell if the few teeth they have left are brown from oil, grease and grime, or too many cigarettes and bad hygene. Anyway. I kick myself in the *** for being to busy to change to oil myself (which I usually do), but whats done is done. I just hope for that mechanics sake that he doesn't stumble across my path with that "I'm an ASE Certified Master Mechanic!" crap. God that guy pissed me off. Jackass. Anyway, thanks for the replies guys, I appreciate it. And for the dude that used to work for Jiffy Lube, it really says alot when an employee steps up to the plate and admits how screwed up these service stations are. My father-in-law just bought a 2000 Dodge Ram Quad Cab, w/ a short bed, 4x4, etc. Nice truck, fully loaded. Anyway he went to the dealer for his free oil change and the dumbass tech forgot to put new oil in! Luckilly my father-in-law is smart enough to know that when the engine sounds like crap and the ADD OIL light turns on (especially after an oil change) somethings wrong, and he got it fixed, right then and there. Which is more than I could say for most of the people on the road.

[This message has been edited by ricerocket (edited January 23, 2001).]
 

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Just hoping to inform the Board man, glad to help.....

It's all politics.....

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Joe Bresloff

http://www.brez.homepage.com

Avalanch Y2K Sentra w\ Performance PAckage, 5sp.
JWT POP w\ Mandrel Intake tube. Gas Holder :)

92 Classic SE-R: POP, Exh, ECU, Header, TB, springs, Sway bars, Tokicos. Stillen Drilled Sport Rotors, Lines, and Metal Master Pads.
96 G20T- POP (AT)
 

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Since I have 6 free oil changes with my 00' GXE, I just had one down at Suntrup Nissan in So.County, St.Louis. Mine was also over filled. I called back and asked the service manager how much their (technicians)? put in.
He said about 3 1/2 quarts. I had to inform him that the manual says 2 7/8 for a full change.

He said when they add that amount, it doesn't register on the "H", so they add until it does. How's that sound for a Nissan Service Center? I had to tell him that I've already changed my oil, added the manufactures capacity for oil, and it came out perfect.

It goes to show you that you can never trust anyone, no matter what the title or credentials.

Jon
 
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Part of the problem is that it is so difficult to read the oil level with fresh oil. I honestly had to look at the dipstick in different angles of light to even see it initially. I don't want to play devils advocate, but I can see how a mistake would occur. Even then, why would you add more oil than the manufacture recommends?

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2001 SE
P/P, 5 spd.
Cloud White
 

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Discussion Starter #11
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by Jon:
Since I have 6 free oil changes with my 00' GXE, I just had one down at Suntrup Nissan in So.County, St.Louis. Mine was also over filled. I called back and asked the service manager how much their (technicians)? put in.
He said about 3 1/2 quarts. I had to inform him that the manual says 2 7/8 for a full change.

He said when they add that amount, it doesn't register on the "H", so they add until it does. How's that sound for a Nissan Service Center? I had to tell him that I've already changed my oil, added the manufactures capacity for oil, and it came out perfect.

It goes to show you that you can never trust anyone, no matter what the title or credentials.

Jon
<HR></BLOCKQUOTE>

Thats where I bought my car. The thing thats got me really pissed off is I traded in my wifes cavalier for 4 grand. All the financing paperwork showed that 4 grand was dropped from the sticker price, along with the other drop I got out of the salesman. I got the bill for the car in the mail and looked it over. It seems that the actual price of the car listed on the paperwork, without the finance charge, doesn't have the 4 grand deducted. So in other words the a$$holes just screwed me out of 4 thousand dollars. I've already called the BBB and they said there are already numerous complaints issued on Suntrup nissan (and other Suntrup dealerships). I've also called my lawyer. He's not cheap but he's good. I'm not a rich man, but I'm stubborn. I'll make it my mission in life just to screw Suntrup Nissan over with so much legal b.s. paperwork, they won't be able to see straight. Even if I don't win a legal battle, it will screw these guys up so much that they'll be fighting little b.s. legal things for years. Any big company, no matter how many lawyer they have, hates legal problems b/c it makes them look bad and its a pain in the ***. Buyer beware. Suntrup Nissan (like any other dealership) is out to screw the consumer w/o regrets. I have to say that what you do in life will come back to haunt you. Not a threat, just a stern warning.
 

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I had dealer's service department to change oil and filter about 3 weeks ago. after reading here, I checked the oil level. It's really hard to see the mark since it's so light. But I think they overfilled it. Also, they charged me 4 units(quarts, I guess) of engine oil at $1.60 each. I guess they put 4 quarts in there. I'll probably call them on Monday since they close on Sunday -- small city.



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2000 Sentra GXE
5spd, Convenience Package,Gas Cap Holder

[This message has been edited by zhz (edited January 27, 2001).]
 

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I won't be up for my oil change for another month at least. Your story sounds more like something in my hometown of Mexico, MO. I'm not sure I want to trust anyone to do my oil but me now. Everyone here in Springfield is pretty redneck. You know the cops in "The Simpsons" well, I think the show had to be modeled off this town, they're all dumb, we even have a Dr. Nick here. God only knows what one of them may do to my car. I took my last car to Jiffy Lube once and that was the last time, one of those bastards even stole a CD out of my car. Some of these places have a reputation of putting holes in the oil pan so you will have to keep coming back. Had that problem at Ken's Fast Lube in Mexico, MO....avoid at all costs!

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2000 Sentra GXE w/Convenience Pkg. Factory Head, Boston Acoustic front and rear speakers, 10" JL sub and a MTX amp.
 

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A possible solution, or partial solution, would be to hang out at the local parts store in the oil filter section and find a LARGER filter with the same rubber gasket and same thread pattern as the stock filter. I used to do this. A car I had ended up being able to use a Fram PH8A (usually found in a Ford v8)This increased my capacity by a little bit. I don't know the location or size limitations where the filter lives but it might work. Or you could just find a trustworthy and competent shop (needle in a haystack) to do the oil changes.

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I wish my garage included '67 Toyota 2000GT, several years of 240Zs, my crunched '85 Supra, the last Supra and 300ZX Turbos, Lotus Elise, and my first, a '79 Celica GT.
 

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Speaking of reading the dip stick...ever try reading the 5th Gen (2K to...) Maxima's dipstick? Now there is a marvel of engineering at its worst hour.

My complaint about the Sentra and oil changes is the proximity of the filter and plug to the exhaust. After EVERY oil change it smokes and it smells horrible due to the slight spillage onto the exhaust. Atleast my Maxima doesnt have this stink


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2000 Maxima GXE C&C Package-Satin Blue Pearl/Frost

2K Maxima GXE pics
2000 Sentra GXE-Fireburst/Sand Pic coming soon
 
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